Customer Experience (CX) Keynote Presentations

Organizations of all sizes are facing similar challenges…

• Good Service is not Enough Anymore
• Reduced Brand Loyalty
• Social Proof Affecting the Buying Process
• More Competition Than Ever
• Lack of an Engaged and Customer Centric Staff
• Dissatisfied Customers Will Share Their Experiences Everywhere

At its core, customer experience means that every interaction with a customer should be positive and memorable. It’s not just about how they feel after a purchase or what their review score is on Google or Yelp; it’s also about whether or not they come back for more and refer business to you. When customers are delighted, word gets around fast, especially online.

What makes Ford the top-choice for helping your audience members dynamically improve the customer experience throughout the entire customer journey is his vast expertise in working with multiple industries, both B2B and B2C distribution channels. Through his Accelerated Growth SystemTM your attendees will leave with actionable takeaways they can apply immediately to engage their customers and keep them happy. After all, happy customers are more likely to return and refer others, which can lead to increased revenue.

Ford uses a fun, interactive style to engage audiences with his valuable business wisdom. Participants leave Ford’s live and virtual sessions with tons of tips, ideas and ready-to-implement action steps to improve your company’s customer service immediately. Whether Ford is delivering a livestream presentation, opening keynote address, a multi-day virtual series, or leading a breakout session, your team will be all-ears and engaged.